FAQs

Woman wearing a gold cubic zirconia dangling earring with long chain.

Mezuille

Welcome to Mezuille - where jewelry isn't just an accessory, it's a statement of individuality and connection.

Our Story:

Mezuille was born from a simple yet profound belief: jewelry isn't just about embellishment; it's about expression. As the founder, I've always seen jewelry as more than mere adornments. For me, it's been a means of articulating my personality, of forging connections with like-minded individuals who appreciate the power of self-expression through fashion.

Driven by the desire to share this sentiment and cultivate a community of empowered women, I embarked on the journey of creating Mezuille.

Our Philosophy:

At Mezuille, we believe in the transformative power of jewelry. Each piece is carefully crafted to reflect not just trends, but emotions, personalities, and stories. Our jewelry is designed to be more than just beautiful; it's a medium through which women can effortlessly communicate who they are and what they stand for.

Our Mission:

Our mission is simple yet profound: to create a community of like-minded women, bonded by their love for fashion and jewelry. We envision Mezuille not just as a store, but as a vibrant hub where women can come together, celebrate their individuality, and forge lasting connections.

Our Promise:

When you shop at Mezuille, you're not just buying jewelry; you're joining a community. A community of strong, confident, and fashionable women who believe in the power of self-expression.

Join us on this journey. Let your jewelry speak volumes about who you are, and let's connect through our shared love for fashion and individuality.

Welcome to Mezuille - where every piece tells a story, and every woman is celebrated.

Mezuille:

/mɛˈzwiːl/ Inspired from the resemblance to the French word "merveille" and the Italian "meraviglia," both signifying "wonder" and "marvel."

Product Questions

What materials are your jewelry made from?

Our jewelry is made from high quality materials including solid S925 silver, plated with 18k gold, embellished with freshwater pearls, mother of pearl and natural gemstones.

Is your jewelry waterproof?

We use sterling silver and 18k gold vermeil which means it is water safe. However, we recommend avoiding exposure to water and chemicals to preserve the shine of the jewelry pieces.

Shipping Questions

What are the shipping costs and timeframes?

We offer free shipping on all orders above 75 USD. The rates and shipping times can be found below: Shipping Policy

What do I do if I never received my order?

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact us so that we can assist you with the next steps.

Return Questions

What is the return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

More details can be found in our return and refund policy
To start a return, you can contact us at mezuille@mezuille.com

What is the cancellation policy?

If you cancel your order before it ships, a 5%  bank transaction fees will be deducted from the total amount paid for any cancellations.

This fee is to cover the credit card processing fees charged by our payment processor, which are non-refundable.

Should you accidentally order the wrong item ,please contact us via email at: mezuille@mezuille.com to make changes to your order before it is shipped,. Do not place another order with the correct items.

Once the order is shipped and in transit to your destination, we do not accept cancellations.

How long does a refund take?

Once we initiate a refund, most major credit card providers generally take 5-7 business days to process before it appears in your bank account.

More details can be found in our return and refund policy

How do I make changes to an order I have already placed?

The best way to change your order is to contact us directly. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Please contact by e-mail: mezuille@mezuille.com